We're bummed things didn't work out for you, but here's the good news: you get 14 days to return your items starting from the day you receive your order.
U.S. Hassle-Free Returns
Please follow the process below for returning your parcel to us.
Re-pack the item in its original packaging or in a secure, waterproof package with labels and tags still attached.
Return the package by using your local Post Office counters and obtain proof of postage from the Post Office. Please do not post the package through the post box without obtaining a certificate of posting.
Keep your certificate of postage safe as you will need this as your proof of return.
Simply return your items to the following address within 14 days of the date on your dispatch note.
Please note that returns will be made at your own cost.
We don’t offer exchanges right now. You can return your item for a refund and then place a new order to get the item of your choice.
Refunds and Processing
Refunds will be processed within approximately up to 7 business days (excluding weekends and bank holidays) after we receive your return.
On receiving your return the next step is for us to check the item(s). Once our checks are complete we’ll refund your credit/debit card. The funds should appear on your bank statement within 3-5 working days (how long depends on your card issuer).
We’ll make sure to keep you updated and send you an email as soon as your parcel arrives back at our warehouse, and again when we have processed your refund.